Refund policy
Last updated:
14 days, no questions
If you are not happy with your portrait, you can ask for a full refund within 14 days of your purchase, for any reason.
How to ask
Our orders are processed by Paddle.com, our Merchant of Record. Request the refund at paddle.net with the email you used to pay, or reply to the receipt you received from Paddle.
You can also write to us at support@galapaw.com and we'll take care of it.
The refund goes back to the payment method you used. It usually appears within 5 to 10 business days, depending on your bank.
Before you pay
You always see your portrait before paying, and you can try other photos or styles first. If the portrait has a problem, write to us: we'll help you get one you love.